Client Services Charter
This Charter reflects our commitment to provide high levels of personal client service, satisfaction and care throughout our working relationship with you.
Whilst we are able to offer a wide range of legal services, we are committed to providing the best advice only where we have relevant experience and expertise specific to your legal needs.
- We will respond quickly, professionally and politely to all client requests.
- We will ensure that we understand your needs.
These will be provided in a written summary together with our proposed actions. This will include an indication of the likely outcomes and anticipated timescales and costs.
- Our estimated fees will be based on previous cases like yours.
You can expect our fees to be competitive and the best value for money.
- We will keep you informed about the progress being made throughout your case.
We will also respond promptly to your letters, emails and calls and keep you informed of your costs throughout.
- We value your feedback!
As part of our commitment to ensure high levels of client services we welcome not just compliments but also any concerns or even complaints that you may have. We will provide you with a Client Services Review Form during your case for you to let us know if you think there are areas in which we can improve or in which we are already doing well.
We look forward to a long and successful working partnership with you and to adding you to our growing list of satisfied clients.
The Partners
2008
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